With a focused approach, leaders can apply automation and AI to streamline core workflows, reduce avoidable rework and create ...

Large language models (LLMs) seem ideal for creating natural language interfaces, but the rise of ChatGPT and other similar tools has raised a question: Are LLMs right for optimizing business ...

From designing flexible systems and developing talent to maintaining a quality CX, scaling a service business is rarely as ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. California now claims the world’s fourth-largest economy ...

A big part of growth is knowing you need to change and adapt. Teams that take this to heart will know that even if their work gets done it doesn’t mean you can’t improve it or make it easier for ...

AI and automation are rapidly shifting our expectations for digital experiences, but the path for businesses to get there isn’t all that clear. When done right, AI and automation can be applied across ...

The convergence of the Internet of Things (IoT) with Business Process Management (BPM) is redefining how organisations operate by integrating real-time data from myriad connected devices into ...

Many organizations are investing in AI to improve efficiency and decision-making, yet they struggle to see meaningful impact. The problem? Their underlying business processes weren’t designed for AI.

Thankfully, the risk of a failed transaction can be substantially reduced by recognizing common pitfalls and addressing them ...