When it comes to the allocation of hardware resources, one thing that usually gets the short shrift is the help desk. After all, it’s not like the help desk is tied to an application that a business ...

Hewlett-Packard has launched a hosted offering called HP Service Anywhere, providing IT service management (ITSM) software over the Internet. “We believe that SaaS as a delivery model and as a ...

SEATTLE--(BUSINESS WIRE)--SkyKick (www.skykick.com), a global provider of cloud automation and management software for information technology services providers (ITSPs), today announced major upgrades ...

Documenting feature needs and requirements is the most important step in the process of purchasing any new software or cloud service, including help desk or customer service software. It is also the ...

Massachusetts' Amherst College is refreshing its help desk with a cloud solution from Samanage. The college's IT department supports 1,800 students, 200-plus faculty members, a dozen teaching and ...

The enterprise software giant is adding a help desk application designed to give HR managers more visibility into the workforce and employees a more user friendly portal for accessing HR resources.

AUSTIN, TX--(Marketwired - Apr 28, 2016) - Spiceworks, the professional network for IT, today announced IT professionals can deploy and manage its cloud-based help desk solution on smartphones and ...

Customer satisfaction is crucial for the success and growth of any business. Organizations prioritizing customer satisfaction strategies are more likely to achieve higher customer retention rates, ...

DevOps may have had some pretty great runs this 2012 and innovations in software engineering and the growth of Orchestrated IT are heavy contributors of what is set to be a momentous upcoming year for ...

Zendesk is hoping to be the latest cloud-based enterprise software company to successfully go public, filing plans to raise up to $150 million in an IPO Zendesk disclosed plans on Thursday to raise up ...

As IT leaders from various industries increasingly pursue new strategies and technologies to digitally transform their organizations and optimize user experience, the role of service management has ...

Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...