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CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The pandemic threw customer service into the spotlight, even as ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

Toyota Financial Services is closing a large field office in Iowa as part of ongoing efforts to consolidate its customer service operations into its dealer services hubs in the South. Two more centers ...