MONTPELIER — Under fire for its poor performance, the FairPoint Communications telephone company told Vermont regulators Thursday it has reduced wait times for consumers who contact call centers and ...

FairPoint Communications lost only 1.8% of its phone access lines in northern New England during the first three months of the year, despite persistent customer service, billing and email complaints.

MANCHESTER — A Manchester man active in veterans issues said FairPoint recently blocked his efforts to send out email blasts about veteran issues from his myfairpoint email account. FairPoint said the ...

FairPoint Communications is reminding customers that starting Fridaye-mails from their former Verizon e-mail accounts will no longer be forwarded. When FairPoint cut over to its own systems in January ...

Beset by technical problems that affected customer service, FairPoint filed for bankruptcy in October, a day before the PUC imposed the $8 million rebate, to be paid to customers over the course of a ...

A faulty router in Burlington, Vt., is responsible for the loss of Internet access to about half of the FairPoint Internet customers in New Hampshire and all customers in Vermont, a New Hampshire ...

WEBVTT A STRIKE AT FAIRPOINT IS NOW IN MONTH NUMBER FIVE, AND A LOT OF CUSTOMERS HAVE DEALT WITH OUTLANDISH SERVICE DELAYS AND ARE GETTING INCREASINGLY FED UP. TONIGHT, ADAM SEXTON EXAMINES WHY STATE ...

MONTPELIER - FairPoint Communications has hired a former top Vermont official to represent the telecommunications company before lawmakers, business groups and utility regulators. Former Vermont ...