The Casewise Visual Process Model for ITIL is a portfolio of fully mapped, visual business process models depicting all the guidance from each of the five new ITIL version 3 and eight ITIL version 2 ...

Getting ITIL certification can help you stand out from other IT professionals. To get the benefits of ITIL certification, you’ll have to study the modules and take a test to see how well you ...

In a short amount of time the Information Technology Infrastructure Library (ITIL) has positioned itself as the most widely accepted approach to IT service management in the world. Now that ITIL is in ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

After 15 years, the IT Infrastructure Library (ITIL) is finally becoming the de facto standard methodology for internal IT service delivery processes. The final breakthrough will come in early 2005, ...

PORTLAND, Ore., Nov. 21, 2013 /PRNewswire-iReach/ — The industry standard for having access to these online courses is 45 to 90 days – The Art of Service has decided to give their clients Lifetime ...

Increasingly IT departments are being called upon by business to be accountable as part of the business, and not just as part of the IT department. It is with this that Quintica has seen a recent ...

The Information Technology Infrastructure Library (ITIL) is coming to America; early adopters say it's a friendly invasion with security benefits Until a few months back, the acronym ITIL didn’t ...