Zappos is taking a step out of the box to offer aid amid the coronavirus crisis. The company, known for its friendly staff, has launched its new Customer Service Anything Hotline to help people find ...

Zappos is reallocating resources to provide a public service during the coronavirus crisis. The footwear e-tailer has launched what it’s calling a “Customer Service Anything Hotline” that people can ...

Anyone craving a little companionship in these socially distanced times need not buy a pair of sandals, pumps or wingtips as an excuse to have a friendly chat with a customer service representative at ...

In the context of Zappos, a company whose stated purpose is “To Live and Deliver WOW,” “wow” is typically delivered over the phone, the humble vessel that Zappos considers to be its most important ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Zappos is considered a leader when it comes to customer ...

Today more than ever, customer service really matters. Technology is starting to replace many conventional human interactions, but is that a good thing? We all know robot customer service reps fall ...

Zappos, the online apparel retailer that has long prided itself on over-the-top customer service, has rounded up three of its best true stories for a new video ad campaign. “We are absolutely obsessed ...

Zappos is giving customers who may have been affected by a major 2012 data breach 10 percent discounts on purchases through the end of the year. The discounts are part of a settlement that the ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Amazon.com said it has agreed to acquire shoe retailer Zappos.com in a ...

Early Zappos investor and former CEO Tony Hsieh died on Friday. Hsieh raised the bar for customer service while running the online shoe seller, empowering his employees to send flowers and cards to ...