In my view, the problem isn’t that we fail to communicate—it’s that we misunderstand what communication truly is.
Just this past week, I was working with a client who was feeling genuinely rattled. Her senior manager had missed three of their weekly one-on-one check-ins in a row – without explanation. She told me ...
Don't negotiate crisis language at 2 a.m. Negotiate now, before things break, when everyone's calm and rational.
The art of effective communication and speaking clearly is a skill that has nothing to do with gender. Blaming one's lack of ...
When we believe we are credible in a specific situation or relationship, it's frustrating to find that others do not think we ...
Discover how pets learn to “speak” using recordable buttons and what science says about whether they truly understand the ...
Some people’s upbringing leaves edges that never quite got smoothed out—and those edges show. You can spot it in the way they ...
Your audience may forget what you said, but not how you said itOnce upon a time in a boardroom near you, a manager stood up to give feedback. His words were technically perfect—polished, precise, and ...