That's a fake customer service number! Only a scam call center could turn a $428 Southwest Airlines ticket into a $4,500 ...

The District Customer Service Centers and all District Administrative Offices will be closed on Tuesday, Nov. 11 in observation of the Veterans Day Holiday. Regular hours of operation will be in place ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

CarMax is once again slimming down its workforce, this time axing around 350 positions nationwide. Most of the cuts hit its Customer Experience Centers, the network of employees who help buyers ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Global telecommunications provider teams with CX platform company to deliver AI-driven customer engagement solutions across 190+ countries.

The City of Kingsport is introducing residents to its newest customer service system, Grace AI — an artificial intelligence ...

The future of customer experience won’t be built on ... Because ultimately, it’s about AI enabling better service, deeper ...

More than 40,000 workers in Kansas City work in the 10 largest occupations most susceptible to AI automation — especially ...

VDOT has updated its schedule for road work and maintenance in Augusta County, Rockbridge County and Rockingham County the week of Nov. 3-7.

US Compliance Services is pleased to announce the appointment of Alex Elias as its new Head of Sales. Elias brings nearly 20 years of experience in the transportation industry, spanning everything ...

Outsourcing will be pivotal in helping organizations stay agile, competitive, and customer-centric in an increasingly dynamic marketplace. Fremont, ...