Companies in Europe are redefining customer experience operations with automated, cloud-enabled platforms that unify service ...

Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff Road and Interstate 385, serves as a brand new hub ...

Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer ...

European enterprises use AI, cloud, automation to turn contact centers into agile, secure hubs powered by technology, human expertise, ISG Provider Lens report says Across Europe, organizations are ...

Outsourcing will be pivotal in helping organizations stay agile, competitive, and customer-centric in an increasingly dynamic marketplace. Fremont, ...

Africa’s potential is improving and often overlooked. Learn why organizations should consider the region when evaluating new ...

US-based customer engagement platform Twilio expects demand for artificial intelligence (AI)-driven voice bots to grow in the Asia Pacific & Japan (APJ) region as more businesses seek to personalize ...

AI and blockchain are redefining business communication — net2phone leads this shift with intelligent, human-centered tools connecting teams worldwide.

We're sharing the latest trends in scams targeting older adults, new safety tools, and tips for how to spot and avoid ...

Senior Correspondent SNAP benefits at risk due to the government shutdown, the AG putting Big Tech on trial, and more Length: ...