When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Ready to start earning passive income? We've put together the best list of passive income ideas, some of which you can get ...

It is considered standard for customers to tip service workers, such as restaurant servers, taxi drivers, hair stylists, and ...

How many spam calls have you gotten so far today? Unwanted robocalls are Americans' number one consumer complaint, and CBS ...

Right now, one of the best Hoka sneakers we’ve tried is on sale for $98 at Zappos — which is rare because the brand’s shoes ...

ENERGY bill payers are set for a big switch after EDF bought 40,000 customers from Utilita. EDF will start receiving Utilita credit customers from Saturday, November ...

Outdoor gear retailer REI is pulling up its tent in three locations. The Seattle-based co-operative, with more than 25 million members and over 190 stores, announced that it would close stores in ...

Shoppers who made online purchases through Canadian Tire Corp. Ltd. CTC-A-T may have had their personal information compromised. The retailer said Monday that it identified a data breach on Oct. 2 ...

Two Qantas 737-800s, VH-VZX and VH-VXQ, sit alongside QantasLink A220-300 VH-X4C in Melbourne. (Image: Jake Nelson) Qantas is actively investigating more than 150 gb of data published online by cyber ...

A security guard who shot a patron at a Center City IHOP restaurant this past weekend has been charged with murder and related crimes, police said Monday. Yahaira Melendez, 39, of Philadelphia, shot a ...

Cybercriminals have published 153GB of alleged Qantas customer data after the airline refused to co-operate with ransom demands. After exploiting a third-party call centre and gaining access to Qantas ...

Ian Sutcliffe has launched a new consumer loyalty programme called Cashpoints. Cashpoints allows users to save on everyday shopping at participating partners nationwide. A new player has entered the ...