When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Ready to start earning passive income? We've put together the best list of passive income ideas, some of which you can get ...

It is considered standard for customers to tip service workers, such as restaurant servers, taxi drivers, hair stylists, and ...

UPS CEO Carol Tomé said that many average people turned to the company to ship things to the US when the de minimis exemption ended.

Right now, one of the best Hoka sneakers we’ve tried is on sale for $98 at Zappos — which is rare because the brand’s shoes ...

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

It is the kind of courtroom drama fit for Hollywood — a visionary tech mogul, a fortune worth half a billion dollars, a mysterious will surfacing years after his death, and a family locked in turmoil.

United Bank for Africa (UBA) Plc, has launched its annual Customer Service Week for 2025, adopting the global theme “Mission: Possible.” The initiative highlights UBA’s steadfast dedication to turning ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...