In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

As the 2026 Open Enrollment Period begins, GetInsured, a leading provider of cloud-based health insurance marketplace technology and customer service solutions, marks a year of significant growth, ...

New appointments focused on shortening experience management innovation cycles, driving continuous AI performance improvements, and enhancing product experience Mark Hammond appointed SVP, Core AI; ...

Workforce Management is now a standard capability of every 8x8 Contact Center package, allowing organizations to forecast, schedule, and staff across voice and digital channels at no additional cost.

This article originally appeared on Inside Climate News, a nonprofit, non-partisan news organization that covers climate, ...

That's a fake customer service number! Only a scam call center could turn a $428 Southwest Airlines ticket into a $4,500 ...

We want to focus on providing the best quality in foods, and through great service and top-notch hospitality.” ...

Cisco unveiled an AI strategy at its Partner Summit, launching Unified Edge, a secure network architecture, and more.

Some of 2025's leaders have returned to the list. Others have not, reflecting changes to the economy and the market's mood.

Amazon says the constraint right now is power, not chips; it’s giving plenty of the latter to OpenAI. Then, Amazon solves ...

On the ballot today are candidates running for judge, school board, township supervisor, borough council and other seats.