The company confirmed that organizational changes are being implemented “to better reflect how our guests interact with us ...

CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Customer service has become one of the most defining measures of business success. We live in a time when the distance between a brand and its customer can determine its relevance, and where ...

Companies in Europe are redefining customer experience operations with automated, cloud-enabled platforms that unify service ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

The future of customer experience won’t be built on ... Because ultimately, it’s about AI enabling better service, deeper ...

Global telecommunications provider teams with CX platform company to deliver AI-driven customer engagement solutions across 190+ countries.

More than 40,000 workers in Kansas City work in the 10 largest occupations most susceptible to AI automation — especially ...

Tata Communications partners with NiCE to transform global contact centers using AI for enhanced customer engagement and personalized experiences.