Biopharma companies that provide healthcare professionals (HCPs) with compliant chat channels benefit from increased engagement, according (PDF) to Veeva Systems. Analyzing interactions captured in ...

Achieved more than 92% customer satisfaction rate More than 10.5 million transactions completed since the beginning of the year Al Haddad: Enhancing customer comfort and elevating digital experience ...

As we venture into 2025, the landscape of digital communication is poised to continue its rapid trajectory of evolving alongside the modern consumer. Armed with unprecedented access to information and ...

Avamere Living understood the struggles of communicating with 4,000 staff who worked in 32 locations of the post-acute and rehabilitation centers scattered across the country. “The number one thing ...

Budget airline Frontier has discontinued its customer service helpline as it goes all in on digital. Customers who need to contact the airline for changes to their flight will no longer be able to ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Internal communications (IC) is regularly seen as the mouthpiece for executive management ...

In today’s rapidly expanding digital realm, keeping up with regulatory requirements in E-com surveillance is more than just a necessity—it’s a game-changer. As the world grapples with the challenges ...

FLOWER MOUND, TX – October 22, 2025 – PRESSADVANTAGE – As digital advertising faces increasing saturation and declining ...

If you aren’t already, pretend you’re the owner of a successful specialty healthcare practice. Or maybe you’re an administrator for a large regional healthcare system. How would you keep your ...