In addition, cloud ITSM is frequently employed using a defined processes and framework, and mostly Information Technology Infrastructure Library (ITIL). Moreover, Information Technology Service ...

Dallas County has named Justine Tran as its new chief information officer. In that position, she will be responsible for improving the county's IT infrastructure. Tran previously has directed the city ...

As public-sector organizations look to improve their IT processes and IT Service Management (ITSM) maturity, many are implementing ITIL best practices. ITIL stands for Information Technology ...

IT service management, or ITSM, certifications have become standard across the technology sector. These certifications can show competency and knowledge related to designing, planning, operating and ...

Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...

Information Technology Infrastructure Library, more commonly known as ITIL, is a framework of best practices for implementing and managing IT services. Originally developed in the 1980s by the UK ...

A team from Army Contracting Command – Rock Island’s Strategic Information Technology and Cyber Directorate recently awarded a 10-year contract in support of the Army Enterprise Service Managed ...

Deloitte Philippines is proud to welcome four new partners to its Audit & Assurance practice, and a new partner and a director to its Risk Advisory practice. Claire Orille, Jenny Menes, Lloyd Moraño, ...

CIOs have a new mandate from CEOs: Accelerate innovation and growth as a business-driven thought leader rather than a caretaker of technology. This paradigm shift requires changes in how IT teams work ...

ITIL® “is a term that is rapidly gaining popularity around the IT sector, often misrepresented as ‘IT governance’ – However, it is a conceptual mistake. ITIL® collectively denotes the best practices, ...