Zappos is reallocating resources to provide a public service during the coronavirus crisis. The footwear e-tailer has launched what it’s calling a “Customer Service Anything Hotline” that people can ...

This holiday season, Zappos is harnessing shoppers’ love affair with their smartphones to make it easy to shop anywhere and anytime via customer service-driven services such as Ask Zappos and curated ...

In the context of Zappos, a company whose stated purpose is “To Live and Deliver WOW,” “wow” is typically delivered over the phone, the humble vessel that Zappos considers to be its most important ...

Aaron Magness has worked in Business Development in retail for 10 years. His career has taken him through sales, operations and all the grunt work it takes to make his team successful. He joined ...

It appears Zappos has a unique definition of good customer service. The online shoe and apparel retailer broke its personal record for longest customer service phone call on December 8 with a ...

SAN FRANCISCO -- Our top priority is not customer service but rather company culture, said Zappos CEO Tony Hsieh during the afternoon keynote at BoxWorks 2011 on Wednesday afternoon. If we're serious ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Facebook Messenger, Amazon Echo’s Alexa, Apple’s Siri, and ...